Shipping policy

At BongAttire, we are committed to delivering your orders as quickly and efficiently as possible. Below you will find detailed information about our shipping process:

Order Processing

  • Processing Time:
    • Orders are typically processed within 1-3 business days.
    • Processing time excludes weekends, holidays, and any unforeseen delays.
  • Order Verification:
    • Once your order is placed, our team verifies the details to ensure accuracy and product availability.
    • In case of any issues with your order (such as incorrect address or payment problems), our customer support will contact you promptly.

 

Shipping & Delivery

  • Estimated Delivery Time:
    • After processing, your order is expected to arrive within 7-12 days.
    • Delivery times are calculated based on your location and the shipping method selected at checkout.
  • Shipping Carriers:
    • We work with trusted shipping carriers to ensure your package reaches you safely.
    • The specific carrier used will be indicated in your shipment tracking information.
  • Tracking Your Order:
    • Once your order ships, you will receive an email containing a tracking number and a link to monitor your package’s progress online.
    • Please allow 24-48 hours for the tracking information to be updated by the carrier.
  • Shipping Rates & Free Shipping:
    • Shipping costs are calculated based on the destination, weight, and dimensions of your order.
    • Look out for special promotions and free shipping offers on qualifying orders.

 

Important Considerations

  • Address Accuracy:
    • Please ensure that your shipping information is correct at the time of placing your order.
    • BongAttire is not responsible for delays or delivery issues caused by incorrect or incomplete addresses.
  • Unforeseen Delays:
    • While we strive to meet our estimated delivery times, delays may occur due to extreme weather conditions, carrier issues, or other unforeseen events.
    • In such cases, our customer support team is available to assist you and provide updated delivery information.
  • Customs & Import Duties:
    • For international shipments, please note that customers are responsible for any customs fees or import duties that may apply upon delivery.
    • We recommend checking with your local customs office for more details on potential charges.

Thank you for choosing BongAttire! We appreciate your business and look forward to serving you. If you have any further questions or need assistance with your order, please do not hesitate to contact our customer support team.

Support team mail: contact@bongattire.com

Happy shopping!